Privacy Policy

Personal Information

We may collect the following types of personal information:

• • Name and contact information (phone number, email address, address)
• • Payment information (for processing transactions)
• • Jewellery preferences and requirements
• • Purchase history and transaction records
• • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• • IP address and browser information
• • Pages visited and time spent on our website
• • Device information and operating system
• • Cookies and similar tracking technologies

We use your personal information for the following purposes:

• • To provide and improve our jewellery services
• • To process orders and transactions
• • To communicate with you about your orders and services
• • To send you important updates and notifications
• • To comply with legal and regulatory requirements (including GST compliance)
• • To maintain business records and accounts
• • To provide customer support and respond to inquiries
• • To analyze website usage and improve user experience
• • To prevent fraud and ensure security

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • Legal Requirements: When required by law or to comply with legal processes
• • GST Compliance: With tax authorities as required by GST regulations
• • Business Partners: With trusted service providers who assist in our operations (under strict confidentiality agreements)
• • Protection of Rights: To protect our rights, property, or safety, or that of our customers
• • Business Transfers: In connection with any merger, sale, or transfer of business assets
• • Consent: When you have given explicit consent for specific sharing

We implement appropriate security measures to protect your personal information:

• • Secure data storage and transmission
• • Access controls and authentication
• • Regular security assessments and updates
• • Employee training on data protection
• • Physical security measures for our premises
• • Secure payment processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• • Provide our services and maintain customer relationships
• • Comply with legal and regulatory requirements (including GST record-keeping requirements)
• • Resolve disputes and enforce our agreements
• • Maintain business records for accounting and audit purposes

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

You have the following rights regarding your personal information:

• • Access: Request access to your personal information we hold
• • Correction: Request correction of inaccurate or incomplete information
• • Deletion: Request deletion of your personal information (subject to legal requirements)
• • Portability: Request a copy of your data in a structured format
• • Objection: Object to certain uses of your personal information
• • Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Our website may use cookies and similar tracking technologies to:

• • Remember your preferences and settings
• • Analyze website traffic and usage patterns
• • Improve website functionality and user experience
• • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.