Terms & Conditions

Transparent Pricing: All our prices are clearly displayed and include applicable taxes. We provide GST-compliant invoices for all transactions.

Payment Methods: We accept cash, bank transfers, and other approved payment methods as agreed upon.

Custom Orders: For custom jewellery, a deposit may be required before work begins. Final payment is due upon completion and delivery.

Price Changes: We reserve the right to modify prices at any time. Existing orders will be honored at the agreed-upon price.

Quality Assurance: We are committed to providing high-quality jewellery crafted with precision and care.

Material Authenticity: All precious metals and stones are sourced from trusted suppliers and come with appropriate certifications.

Workmanship Warranty: We provide a warranty on workmanship for a period of one year from the date of purchase, covering manufacturing defects.

Exclusions: The warranty does not cover damage due to normal wear and tear, misuse, or accidents.

Return Policy: Returns are accepted within 7 days of purchase, provided the jewellery is in original condition with all tags and certificates.

Custom Orders: Custom-made jewellery cannot be returned unless there is a manufacturing defect.

Exchange Policy: Exchanges are subject to availability and may incur additional charges for price differences.

Refund Process: Refunds will be processed within 7-10 business days after receiving the returned item.

Customer Information: We collect and store customer information only as necessary for providing our services and complying with legal requirements.

Data Security: We implement appropriate security measures to protect your personal information.

GST Compliance: We maintain records as required by GST regulations and may share information with tax authorities as required by law.

Marketing Communications: We may contact you regarding our services, but you can opt out at any time.

Service Limitations: While we strive for excellence, we cannot guarantee that our services will be uninterrupted or error-free.

Damage Limitation: Our liability is limited to the value of the jewellery or service provided.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

Third-Party Services: We are not responsible for third-party services or products recommended by us.

Design Rights: All jewellery designs created by Pallav Jewellers remain our intellectual property unless otherwise agreed.

Brand Usage: The Pallav Jewellers brand, logo, and website content are protected by intellectual property laws.

Customer Designs: Custom designs created for customers remain the customer's property, but we retain the right to use our manufacturing techniques.

Jurisdiction: These Terms are governed by the laws of India and the state of Gujarat.

Dispute Resolution: Any disputes will be resolved through the courts of Rajkot, Gujarat.

Compliance: We comply with all applicable Indian laws, including GST regulations, consumer protection laws, and jewellery industry standards.

Updates: We may update these Terms from time to time. Changes will be posted on our website.

Notification: Significant changes will be communicated to existing customers.

Acceptance: Continued use of our services after changes constitutes acceptance of the new Terms.